Your privacy is paramount to us at Kaposha. We are committed to safeguarding the confidentiality and security of your personal information. This Privacy Statement outlines how we collect, use, and protect your information in accordance with applicable laws and regulations, including the laws of Zambia.
Collection of Information
We collect personal information from you directly when you interact with our services, whether through our website, mobile app, telephone, email, or other means. This may include your name, contact details, demographic information, and relevant health-related data necessary for providing you with healthcare services. We may also collect information from third parties, such as family members or caregivers, with your consent.
Your Privacy is Important to Us
We understand the importance of your privacy and have implemented robust processes to ensure compliance with privacy laws and regulations. Your information is accessed only by authorized personnel and is protected against unauthorized access, use, or disclosure.
How We Collect Your Information
We collect your information primarily when you engage with our services, including consultations, appointments, or inquiries. This information is gathered directly from you or from authorized third parties involved in your care, such as family members or healthcare providers.
What We Do with Your Information
We collect and use your information to provide you with effective healthcare services tailored to your needs. This includes assessing your health condition, facilitating consultations, coordinating with other healthcare providers, and ensuring continuity of care. We may also use your information for quality assurance, research, and training purposes, always maintaining strict confidentiality.
You Can Choose Not to Provide Information to Us
While providing us with relevant information enables us to deliver optimal healthcare services, you have the right to choose the extent of information you disclose. However, withholding certain information may impact our ability to provide comprehensive care. We respect your preferences regarding communication and will only contact you as authorized, except in cases of emergency or serious harm.
Working with Young People
We are committed to ensuring the safety and protection of young people who use our services. In compliance with applicable laws, we may take necessary actions to safeguard the well-being of minors, including contacting appropriate authorities when concerns arise.
Surveys and Feedback
Periodically, we may request feedback from users to improve our services. Participation in surveys is voluntary, and all feedback is treated anonymously unless consent for further communication is provided.
Recordings
For quality assurance purposes, we may record certain interactions, such as telephone consultations. These recordings are securely stored and accessed only by authorized personnel involved in service delivery, quality monitoring, or complaint resolution.
Who We May Share Your Information With
We may share your information with other healthcare providers involved in your care, with your explicit consent. Additionally, we may disclose information as required by law or in emergency situations to ensure your safety or the safety of others.
Storage of Information
Your information is securely stored in compliance with data protection standards and regulations. We employ strict measures to prevent unauthorized access, loss, or misuse of your data. Information is retained for a minimum period as required by law.
Making a Complaint
If you have concerns about your privacy or wish to file a complaint regarding our handling of your information, please contact us directly. We will thoroughly investigate and address any privacy-related issues in a timely and transparent manner.
At Kaposha MedIT, we are committed to maintaining the highest standards of privacy and confidentiality in our healthcare services. Your trust and confidence in us are of utmost importance, and we continuously strive to ensure the protection of your privacy rights. If you have any questions or concerns regarding your privacy, please do not hesitate to contact us.
Contact Information:
Kaposha MedIT
#40 Akashambatwa Road, Olympia Park
Lusaka, Zambia
Email:
Phone: +260 958 527571
We appreciate your trust in us and thank you for choosing Kaposha MedIT for your healthcare